About Us - Best Cities

THE WORLD’S BEST CITIES.
ALL IN ONE PLACE.

Best Cities is the home of Resonance Consultancy’s exclusive ranking of the world’s top urban destinations.

Our goal is to make Best Cities the most credible source of city performance in the eyes of visitors and residents alike.

Rooted in our exclusive research and updated with the latest city news, we help you to decide where to go and when. City tourism, after all, is booming. According to World Travel Monitor, city trips soared by 82% between 2007 and 2014 to reach 22% of all global holidays. These are massive shifts in preferences by global travelers. Best Cities aims to feed this new appetite for urban tourism with timely, robust tools and news to match travelers with their ideal city experiences.

Our ranking’s exclusive methodology quantifies and benchmarks the relative quality of place, reputation and competitive identity for global cities across multiple factors using core statistics and online ratings and reviews.

KEY TEAM MEMBERS

Best Cities is a division of Resonance Consultancy. Our strategists, researchers and marketers are a worldly team; we come from many places, and we’ve visited and worked in many others. We care about the people we work with—our employees and clients—and the places we work for.

Chris
Fair

President, CEO

Richard
Cutting-Miller

Executive Vice President

Dianna
Carr

Vice President, Storytelling

Tom
Gierasimczuk

Vice President, Business Development

Chris
Fair

President, CEO

A futurist, facilitator and strategist, Chris holds a Masters degree in Studies of the Future and has married his tourism, economic development, real estate and and marketing expertise with futures methodologies to help a wide variety of clients envision and create development strategies, plans and brands that shape the future of places around the world. As President of Resonance Consultancy, Chris leads a team that has completed more than 100 visioning, strategy, planning, and branding projects for developers and destinations in more than 30 destinations.

He has been featured in Fast Company magazine and is a frequent commentator on lifestyle and leisure trends for leading publications such as The Wall Street Journal, Bloomberg, The Globe & Mail, Los Angeles Times, The Economist and Worth magazine. In 2013, Chris was recognized as the “Place Branding Thought Leader of the Year” at the World Sense of Place Summit. He designed the World’s Best Cities index, a ranking that analyzes and measures cities based on a unique benchmarking model that blends core statistics with millions of consumer ratings and reviews across 23 categories. The result is a measure of relative “place equity”—attractiveness for talent, investment and tourism—for cities around the world.

Richard
Cutting-Miller

Executive Vice President

Richard has produced more than 50 Strategic Plans for tourism-focused economies (national, state and regional) ranging from China, Hong Kong and Macau to South Carolina, the Former Soviet Union, the Caribbean and Montenegro.

A 25-year travel industry veteran, Richard was Executive Vice President for the World Travel & Tourism Council (WTTC) and played a principal role in shaping and directing the organization, policy agenda, research program, communications and membership services for the organization.

During his 16-year tenure with WTTC, Richard traveled worldwide, consulting and speaking on the topic of travel and tourism economics, policy and advocacy, and produced more than 100 strategy and policy projects for regions such as the Caribbean, the Mercosur and APEC, and countries as diverse as China, Montenegro, Qatar, Indonesia, Australia, Thailand, Namibia and South Africa. In total, Richard has worked in 64 countries and more than 350 cities.

As Executive Vice-President at Resonance, he has led complex tourism consulting projects including master plans for Travel Portland, scenario planning and forecasting for Tourism Vancouver, destination assessments for the Bermuda Tourism Authority and organizational strategic planning with the Aruba Tourism Authority.

Dianna
Carr

Vice President, Storytelling

For the past three decades, Dianna has honed her storytelling skills in print, television, radio, video and across social media as a journalist, advertising creative director, writer and consultant. Her keen curiosity and singular prose style has found its way into every medium.

Her storytelling career began in journalism in Vancouver, British Columbia, and Montréal, where she became editor-in-chief of the city magazine there, then founded MTL, a bilingual lifestyle publication. Her knowledge of and passion for the city landed her at the Canadian Broadcasting Corporation—where she worked as a columnist, writing and performing weekly radio scripts on a wide range of cultural subjects—and on camera at CTV, a national television broadcaster.

As Vice President, Storytelling, of Resonance Consultancy, she has helped organizations and destinations tell the stories that define sense of place, aid economic development, articulate future scenarios in tourism, engage community, and market urban neighborhoods, luxury resorts, regions and developing countries. Her work on projects for tourism marketing organizations, complex urban developments and destinations helps humanize data, clarify positions and engage prospects.

Tom
Gierasimczuk

Vice President, Business Development

Tom is an award-winning journalist and marketer with a proven record of developing multi-platform, editorially driven marketing strategies that engage audiences and infuse brand communication with a sense of purpose and utility.

He leads Resonance Consultancy’s marketing, communications and thought-leadership content to drive new business, client retention, audience engagement, and brand influence.

Tom’s experience in the travel and tourism industry ranges from launching an adventure travel outfitter in South America with a global clientele, to leading WestJet Airlines’ inflight magazine and destination content, for which he received ‘Editor of the Year’ honors in 2010. At Rogers Media, Tom led the Marketing Group and Marketing Magazine, Canada’s largest advertising, PR and media resource. As Publisher and GM of Vancouver magazine and Western Living, Tom transitioned legacy brands struggling with online engagement and revenue into lean, daily audience-first resources focused on vital journalism, creative services and event activation.

His writing and insights about marketing, tourism and place branding have appeared in The New York Times, Entrepreneur, The Globe and Mail, and many other outlets.

OUR METHODOLOGY

HOW WE RANK THE BEST CITIES

Resonance Consultancy scores the world’s best cities based on the six metrics below.

HOW WE DEFINE THE CATEGORIES

The ranking evaluates each qualifying city across the six pillars of place equity: Place, Product, Programming, People, Prosperity, and Promotion. The performance of the top cities is summarized in radar charts. Each hexagon in a radar chart represents a category of a city’s competitive identity.

Place

Place

The perceived quality of a city’s natural and built environment, including the sub-categories of Weather, Safety, Neighborhoods & Landmarks, and Outdoors. In addition, the 2020 America’s Best Cities rankings incorporate COVID-19 Infection rates as a sub-category.

Product

Product

A city’s key institutions, attractions and infrastructure, including the sub-categories of Airport Connectivity, Attractions, Museums, University Ranking, Convention Center, and Pro Sports teams.

Programming

Programming

The arts, culture, entertainment and culinary scene in a city, including the sub-categories of Shopping, Culture, Restaurants, and Nightlife.

People

People

The immigration rate and diversity of a city, including the sub-categories of Foreign Born and Educational Attainment.

Prosperity

Prosperity

A city’s employment and corporate head offices, including the sub-categories of Fortune 500 Companies and Household Income as well as Employment Rate and Income Equality for the 2020 America’s Best Cities rankings.

Promotion

Promotion

The quantity of stories, references and recommendations shared online about a city, including the sub-categories of Google Search Results, Google Trends, Facebook Check-ins, Instagram Hashtags, and TripAdvisor Reviews.

GET THE SCORECARD

USE YOUR CITY’S RANKING DATA TO TELL ITS BEST STORY

Our Best Cities Scorecard surfaces your city’s strengths and weaknesses, as perceived by visitors, potential investors, prospective residents and talent. And it does so relative to your competitive set.